Secure payment

Payment secured by 3D secure. No banking information is stored.

Shipping

Delivery within 4 working days for the European Union

Service

Team at your service by phone 04.67.18.65.39 or by e-mail leclub@biotope.fr

Shipping times

Orders are generally dispatched within 4 working days of receipt of payment. Once your parcel has been picked up, you will receive a tracking link enabling you to follow the progress of your order in real time.

Delivery methods

Packages are dispatched via Colissimo :

  • Without signature by default.
  • With signature, on request, for a secure delivery.

Whichever shipment choice you make, a tracking number will be provided as soon as your order is dispatched.

Delivery charges

Delivery charges include :

  • Preparation and packaging costs (fixed),
  • Shipping costs, calculated according to the total weight of the package.

We advise you to group your items in one order, as we cannot combine two separate orders. Shipping costs will then be applied to each order.

Packaging and protection

We pay particular attention to protecting fragile items. Packages are packed in suitably sized cartons to ensure safe delivery.

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